Reporting problems - BE SPECIFIC

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• If reporting a beta release bug, be sure read the bug reporting guidelines first.
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noblemd
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Reporting problems - BE SPECIFIC

Post by noblemd » Fri Jul 12, 2019 5:00 pm

Be specific: The more information you provide about your problem will help the developer create a solution (also see topic below).

viewtopic.php?f=2&t=830
As much information as possible.
In the post thread body, provide as much information about your setup and the bug as possible.
• What OS version do you use ?
• What happens when the bug is triggered ?
• What steps did you do to trigger the bug ?
• Can you consistently reproduce the bug ? - That will make it a lot easier to fix!
1. What specific version of Windows are you using (ie. Windows 10 Pro 1903 Build 18936.1000)

To see version in Windows 7,8,10 --> Windows logo key + R (Run), type winver in the Open box, and then select OK.

2. AntiVirus & Firewall Type

(Note to users: Have you checked to make sure your AV/Firewall is not preventing NL from working? It could be why you are having problems.)

3. What is the problem? (▼)

BE SPECIFIC - OS TYPE - Step by step what happens - what doesn't happen - list any steps to correct the problem or workaround.
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Example (actual V8B1 problem)

a. Queue tab empty and Unpacker tab empty

b. NZB downloaded from NZB site (NZB files associated with NewsLeecher).

c. Files queued and d/l starts.

d. Download stalls after patial download of first file (64KB par2 about 95% complete) second part has started download (part01.rar 25% complete).

e. Connection windows says "Temporarily paused while decoding downloaded data"
Note: may be something about first file completing d/l while loading second file

Can continue download by...

a. Perform Backup

b. Sometimes "Preparing closedown" message pops up and never seems to go away - End Task to continue.

c. Restart NewsLeecher

d. Download continues and completes extraction properly.
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4. Do you use any special (unusual) NL settings or have an unusual computer setup.

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