This is a known issue as mentioned in the New Beta Release sticky post discussing the new beta.
Please be aware of and use the following pages...
Services Status Page : SuperSearch and Usenet Access server status, retention, server load, indexing time, etc.
Support Request Form : Use this if you have a problem with billing or account status. The forum is only for NewsLeecher application issues.
It isn't God I have a problem with. It is his fan club I cannot stand.