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tucana
Joined: 19 Feb 2005
Posts: 1
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 Posted: Sat Feb 19, 2005 8:13 pm Post subject: RC3 update license key problems |
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| nl is keeping asking for an update from my licence key, I put the new key in and I can't connect anymore. |
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Mazzel
Joined: 19 Feb 2005
Posts: 4
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| Posted: Sat Feb 19, 2005 8:44 pm Post subject: |
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Same problem here  |
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coert
Joined: 19 Feb 2005
Posts: 2
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| Posted: Sat Feb 19, 2005 9:20 pm Post subject: |
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same broblem here  |
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Lips
Forum Moderator
Joined: 18 Mar 2004
Posts: 3803
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| Posted: Sat Feb 19, 2005 11:52 pm Post subject: |
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Send a PM to Smudge with the details.
Mods - A small request: Could a sticky dedicated to the license key problems be setup? Tech Support seems a likely place. There's already one for v1 b29 in General Discussions. I know there's no guarantee that it will be used, but it might be worth a shot. Sometimes it seems there could be a whole separate section of the forum dedicated to this subject.
Or maybe just a sticky that says "License Key Problems? Send a PM to <insert name>"
Anyways, Smudge, it looks like you've got your hands full with all of the PM's. I'm sure it would be of help to you to have these messages consolidated in one place (well, at least mostly or I'm I actually being an optimist?  )
Thanks.
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Lips |
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Smudge
Site Admin
Joined: 17 Aug 2004
Posts: 9795
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| Posted: Sun Feb 20, 2005 5:57 am Post subject: |
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This thread is now sticky to track the key problems with RC3.
There seems to be a couple of problems people are having with the new key.
1. Not receiving a key from the resend key page.
Please check your SPAM box. The majority of missing emails are due to SPAM filters. Hotmail is a perfect example.
2. NL keeps asking for an updated key at every launch
We haven't found a solution to this problem yet. I'd suggest using the License Key Tools menu to uninstall the current key then request another key from the resend key page (making sure to ask for a 2.0rc3 key) and enter the key again. If someone tries this and it works (or doesn't) please post back here.
3. Can't request a key because of an old email address in the database
Please email support or PM Smudge (but not both) with a copy of your original SWReg.org order email, your old and new email addresses.
Last edited by Smudge on Mon Feb 21, 2005 1:59 am; edited 1 time in total |
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Mazzel
Joined: 19 Feb 2005
Posts: 4
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| Posted: Sun Feb 20, 2005 9:02 am Post subject: |
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Option 2 does not work i am keep receiving the same (old) licence key.
Cheers,
Mazzel |
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coert
Joined: 19 Feb 2005
Posts: 2
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| Posted: Sun Feb 20, 2005 9:28 am Post subject: |
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| Mazzel wrote:
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Option 2 does not work i am keep receiving the same (old) licence key.
Cheers,
Mazzel
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Same here! |
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Mazzel
Joined: 19 Feb 2005
Posts: 4
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| Posted: Sun Feb 20, 2005 10:25 am Post subject: |
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YES! i have got a new licence key and it works too!!!  
I just did the procedure again and send an e-mail to support@newsleecher.com and told the problem and now it is solved.
So people do this too and it should be solved for you too. (we hope )
Cheers,
Mazzel |
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Smudge
Site Admin
Joined: 17 Aug 2004
Posts: 9795
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| Posted: Sun Feb 20, 2005 10:57 am Post subject: |
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| coert wrote:
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| Mazzel wrote:
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Option 2 does not work i am keep receiving the same (old) licence key.
Cheers,
Mazzel
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Same here!
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When you say you get the same key, is the the exact same as you had before?
Dumb question but are you completing the form on the Key Resend page asking for the RC2 key or the RC3 key? |
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jantje
Joined: 11 Jan 2004
Posts: 47
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| Posted: Sun Feb 20, 2005 12:05 pm Post subject: |
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same here,
was just downloading a DVD, then it said i could upgrade to new version.
but it won't work, and maybe i have to wait two working days for new key because the email address i registered the program i don't have anymore.
Hopefully i get the new key soon, otherwise i can throw this DVD through the drain.
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jantje
Joined: 11 Jan 2004
Posts: 47
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| Posted: Sun Feb 20, 2005 12:14 pm Post subject: |
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| jantje wrote:
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same here,
was just downloading a DVD, then it said i could upgrade to new version.
but it won't work, and maybe i have to wait two working days for new key because the email address i registered the program i don't have anymore.
Hopefully i get the new key soon, otherwise i can throw this DVD through the drain.
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ok, i was to quickly with shouting. I got the key within 5 minutes and it works!
Thanks to the technical support. |
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Mazzel
Joined: 19 Feb 2005
Posts: 4
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| Posted: Sun Feb 20, 2005 5:10 pm Post subject: |
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| Smudge wrote:
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| coert wrote:
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| Mazzel wrote:
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Option 2 does not work i am keep receiving the same (old) licence key.
Cheers,
Mazzel
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Same here!
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When you say you get the same key, is the the exact same as you had before?
Dumb question but are you completing the form on the Key Resend page asking for the RC2 key or the RC3 key?
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Yes it was excly the same and yes it is for RC3 but, my problem is solved. |
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Lips
Forum Moderator
Joined: 18 Mar 2004
Posts: 3803
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| Posted: Sun Feb 20, 2005 8:34 pm Post subject: |
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| Smudge wrote:
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This thread is now sticky to track the key problems with RC3.
There seems to be a couple of problems people are having with the new key.
[...]
3. Can't request a key because of an old email address in the database
Please email support or PM Smudge (but not both) with the old and new email addresses.
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Send *only* the old and new email address? Smudge, I do hope you are requiring some proof that the email address being changed does indeed belong to the person making the request. I thought the original order info and/or full registration info was required.
I figure you are, but after seeing this I would just like to be sure.
Please let me know.
Thanks, Smudge.
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Lips |
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Smudge
Site Admin
Joined: 17 Aug 2004
Posts: 9795
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| Posted: Mon Feb 21, 2005 2:01 am Post subject: |
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Yes. Sorry. Please include a copy of your original SWReg.org order email as well as your email addresses.
Most people have just been emailing me saying. "My old email doesn't work anymore. please change it"  |
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Lips
Forum Moderator
Joined: 18 Mar 2004
Posts: 3803
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| Posted: Mon Feb 21, 2005 4:35 am Post subject: |
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| Smudge wrote:
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Yes. Sorry. Please include a copy of your original SWReg.org order email as well as your email addresses.
Most people have just been emailing me saying. "My old email doesn't work anymore. please change it"
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Nice. 
I guess you're being kept pretty busy with keys.
Anyways, thanks for clearing this up. I was concerned for a minute there.
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Lips |
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