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Expired but still paying?

 
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limmel



Joined: 02 Nov 2010
Posts: 1

PostPosted: Mon May 14, 2012 6:51 am    Post subject: Expired but still paying? Reply with quote

Hi, I just tried to update to the latest beta and it now tells me that my licence expired in January, I pay monthly and my last payment went out on May 9th, I don't really want to pay double this month so any ideas?
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Smudge
Site Admin


Joined: 17 Aug 2004
Posts: 9830

PostPosted: Sat May 19, 2012 7:11 am    Post subject: Reply with quote

The license under your gmail address did expire at the beginning of the year. If you have been charged since then, it must have been under another account with a different email address.

I see that you have renewed the license under your gmail address. Did you locate the other account and cancel it? If not, you will be double charged. You can send me a PM with the account details and I'll get it straightened out for you.
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